Let me be clear...

I do not hate Starbucks. I love the product and the presentation. Yes I am a die hard, bleeding heart, downstate Starbucks Democrat. I am not a Dunkin Donuts conservative Democrat. But this is not about politics. This is about respecting one's job, and respecting one's customers. I know working in customer service can be a sucky thing. Most of my career such as it is has been on the frontlines, from movie theatres and video stores, to call centers and now the Ole Dirty Bastard. Sometimes you deal with nice people, sometimes you deal with jerks. But guess what? That's the gig! That's what being a professional is all about. We are at a time when having a job is starting to seem like a privilege than a right, an exception and not the norm. I can remember a time when I carried at least two, sometimes three jobs at the same time. Now I barely have one. And that's precarious. But neither here nor there.

People say to me all the time, "If you hate Starbucks so much, why do you go?" I don't hate Starbucks. I love Starbucks. In fact I am grateful for Starbucks. Starbucks has revolutionized the way we do business, the way we meet potential clients, business partners, dates, use the internet, do school projects, keep warm, keep cool, stay dry, do homework, do work work. Everything. It is the great equalizer. You have to meet a stranger for something, I'll meet you at Starbucks. It's safe.

No the point I am taking up in this blog is not just about Starbucks bad customer service, but a larger evil that is going on in this country, a sense of absolute entitlement. Not a sense of pretention the way some of the these facacta drinks are named. Granted there is that. No I mean I see young people working all over, in many places (including where I work) and their Blue tooths are in their ears, they are texting, they are tweeting, they have an attitude that they must be wired in at all times, and that WORK...the thing that they are being paid to do, is an interference with their "other life," not the other way around.

So that's where this is coming from. Until next time, I am off to get my Tall pike in a grande cup.