Okay so I go into Starbucks 81st and Bway. I ask for my tall Pike in a Grande cup. I pay $1.85. He then says, "We have don't have Pike." "Why not?" "We have to brew it. Would you like bold?" "No I want Pike." "Well it'll be about 2 or 3 minutes." Looking at my watch I say, "Gimme the bold."
Now I'm no businessman or nothing, I'm just a working fella trying to get a cup o'Joe before work at the Ole Dirty Bastard ODB. So when I see an employee of a company whose reputation is based on one main product I might foolishly think that that employee might have it readily available for that customer coming in to get some of said product.
"Sir We are brewing it right now, I apologize for the delay" is an acceptable response, PRIOR to taking my money.
"We have to brew it" meaning I now have get the big paper cone, scoop out the grounds, push the button and stand here and wait while I look at your impatient ass because there are no other customers for me to distract me. Thanks. That's what that remark means to me.
I took the bold and got out of there.
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